5djl Privacy Policy

01. Introduction

5djl ("we," "us," or "our") operates an online casino and sports betting platform accessible at 5djl.ws, serving players across the Philippines. As part of providing these services, we process certain personal data about you. This Privacy Policy describes how we handle that data responsibly and transparently.

This policy applies to all personal data collected through the 5djl website, mobile interface, customer support channels, and any other touchpoints through which you interact with us. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where applicable, we also observe the requirements of PAGCOR with respect to player data.

02. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection law, 5djl is the personal information controller responsible for your personal data. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about how your data is being handled, or if you wish to exercise any of your data subject rights, you may contact us at:

03. Personal Data We Collect

Depending on how you use the 5djl platform, we may collect and process the following categories of personal data:

3.1 Identity & Contact Data

3.2 Financial Data

3.3 Technical & Usage Data

3.4 Communications Data

When you contact 5djl through live chat, email, or any support channel, we collect and retain the content of your communications and our responses. This is used to handle your query, maintain records, and improve our support quality.

04. How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, log files, and analytics tools as you browse and use the 5djl platform. This includes session data, IP address, device identifiers, and usage patterns.
• From third-party payment providers — when you transact via GCash, Maya, BPI, BDO, Metrobank, or other accepted payment methods, those providers share transaction confirmation data with us.
• From identity verification services — where we use third-party KYC providers to verify documents submitted during the account verification process.
• From fraud prevention and AML screening tools — where required by PAGCOR regulations or applicable anti-money laundering law.

05. Legal Basis for Processing

Under the Data Privacy Act of 2012, 5djl processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and 5djl (i.e., to operate your account, process deposits and withdrawals, and deliver gaming services).
• Legal obligation — processing is required to comply with applicable laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and National Privacy Commission requirements.
• Legitimate interests — processing is necessary for 5djl's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, where those interests are not overridden by your rights.
• Consent — for certain processing activities such as marketing communications and non-essential cookies, we rely on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06. How We Use Your Personal Data

5djl uses your personal data for the following purposes:

• To create, manage, and maintain your 5djl player account
• To verify your identity and age (21+) in compliance with PAGCOR requirements
• To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other payment methods
• To detect and prevent fraud, money laundering, and other prohibited activities
• To monitor gaming activity and enforce responsible gaming limits and self-exclusion requests
• To send account-related communications including transaction confirmations, security alerts, and support responses
• To send promotional communications where you have consented to receive them (you may opt out at any time)
• To analyse platform usage and improve the 5djl user experience
• To comply with PAGCOR regulatory reporting obligations
• To resolve disputes and enforce our Terms & Conditions

07. Data Sharing & Third Parties

5djl does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

7.1 Service Providers

We engage trusted third-party service providers to help operate the 5djl platform, including payment processors (GCash, Maya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection and AML screening services, customer support platforms, and cloud hosting providers. These providers process your data solely on our instructions and are contractually bound to protect it.

7.2 Game Providers

Games offered on 5djl are delivered by licensed third-party game studios. When you play a game, limited technical data (such as session tokens and bet outcomes) is exchanged with the relevant game provider to deliver the game. These providers do not receive your full personal profile.

7.3 Regulatory Authorities

5djl may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities where required by law, court order, or regulatory mandate. In such cases, we will disclose only the minimum data required.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified via your registered email address if such a transfer results in a material change to how your data is processed.

08. Cookies & Tracking Technologies

5djl uses cookies and similar tracking technologies to operate the platform, enhance your experience, and collect analytics data. The categories of cookies we use are:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies — remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies — help us understand how players use the platform so we can improve it. Data is collected in aggregate and anonymized where possible.
• Marketing cookies — used only with your consent to measure the effectiveness of our promotional campaigns. No data is shared with third-party ad networks for their own targeting.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the 5djl platform from functioning correctly.

09. Data Security

5djl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including account credentials and payment method details
• Multi-factor authentication options for player accounts
• Regular security assessments and vulnerability testing of the platform
• Access controls limiting employee access to personal data on a strict need-to-know basis
• Staff training on data protection obligations and security procedures

While 5djl takes data security seriously, no system is completely immune to threats. In the event of a personal data breach that is likely to result in risk to your rights, we will notify you and the National Privacy Commission as required under the Data Privacy Act of 2012.

10. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

• Account data — retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction.
• KYC documents — retained for five (5) years after the end of the business relationship or longer if required by applicable law.
• Support communications — retained for two (2) years from the date of the last interaction, or longer where the matter relates to an active dispute.
• Marketing preferences and consent records — retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

After the applicable retention period, data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, as a data subject you have the following rights with respect to your personal data held by 5djl:

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request." We will respond within thirty (30) days of receipt of your request. We may ask you to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

12. Children & Minors

The 5djl platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts where the player is found to be underage will be immediately suspended.

If you believe that a minor has registered on 5djl or that we have inadvertently collected personal data from a minor, please contact us immediately at [email protected]. We will take prompt action to delete the relevant data and close the account.

13. Cross-Border Data Transfers

Some of our third-party service providers — including game studios, cloud hosting providers, and KYC verification services — may process personal data outside of the Philippines. Where such transfers occur, 5djl ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose obligations consistent with the Data Privacy Act of 2012.

We do not transfer your personal data to countries or territories that do not provide an adequate level of data protection without first implementing appropriate safeguards. You may request information about the specific safeguards applicable to a particular transfer by contacting us at [email protected].

14. Changes to This Privacy Policy

5djl reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of the 5djl platform following publication of a revised policy constitutes your acknowledgment of the changes. If you object to any changes, you may request account closure by contacting our support team.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5djl handles your personal data, please get in touch with us. Our team is available around the clock to assist you.

Please include your registered email address and a brief description of your privacy concern when contacting us so we can assist you efficiently. We aim to acknowledge all privacy-related enquiries within 72 hours and to resolve them within 30 calendar days.

If your concern is not resolved to your satisfaction, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about the NPC complaints process is available at their official website.